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Gaming and security
go hand in hand

We’re committed to bringing you a legal, legitimate and secure gaming website. We also provide you with tools so that you can play securely.

Tips on how to protect yourself online

Password

Set a secure password that’s just for your Espacejeux account on lotoquebec.com. In other words, make sure it’s a password that you don’t use on other websites. You should also set yourself a reminder to change your password regularly.

Logging out

Log out when you stop playing to prevent any unauthorized use of your account.

Phishing

Mass emails and texts, and fraudulent phone calls are just some of the tactics used by scammers to try to trick people into revealing their personal information. This is called phishing.

How to detect a fraud or scam

Trust your instinct! If you get a suspicious email, phone call or Facebook message, it may be a scam. Beware, among other things, of emails that:

  • Are sloppy-looking or contain spelling mistakes.
  • Ask you to take urgent action.
  • Claim that there’s a problem with your account.
  • Offer or promise you, among other things, free money.

When to give your personal information

You’ll never receive messages from us asking you to confirm your personal information. The only time you’ll need to confirm your personal information is when you call our customer service team or log in to our website. In short, beware of unsolicited messages.

Official websites

lotoquebec.com

To make sure you’re on our secure website, look for a closed padlock icon in your browser’s address bar.

Facebook

Ill-intentioned individuals could create a fake promotion on Facebook in order to get your personal information. Make sure that you’re on our official Facebook page at facebook.com/JeuxenligneLQ.

Signaling a fraud or scam

You can reach us day or night! Have questions or want to report a suspicious email or call? You can call us at 1-866-611-5686 or email us at jeuxenligne@lotoquebec.com anytime.

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Security Centre open 24 hours a day, 7 days a week

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Safe and secure payments in line with the highest security standards in the industry

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Protection of all information transmitted between our website and your computer

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Rigorous fraud prevention and verification of our online gaming systems

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Protection of our systems against hacking

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Random number generators certified by firms known for their expertise