What happens when I am outside Québec?
Persons registered for lotoquebec.com agree to refrain from playing games when outside the province of Québec.
Can I let my partner play using my profile?
When you register, you agree to take all necessary measures to ensure that no other individual is privy to your username and password. Loto-Québec cannot be held responsible for access to or use of your account.
Why should I play on lotoquebec.com instead of on another site that offers games of chance?
The website lotoquebec.com is Loto-Québec’s official, legal and secure online gaming site. For more information, see our 10 good reasons for choosing lotoquebec.com.
How can I use my Free Bets?
Whenever you place a bet, the system automatically looks first at your Free Bet balance, and if your balance is insufficient, takes the difference from your Espacejeux account. Winnings from wagers placed with Free Bet money are real money winnings. Generally speaking, free bets may be used to play bingo or casino games. To see which games accept free bets, go to My Promotions in the MY ACCOUNT section.
How do I enable Location Services on my mobile device?
For Apple devices (iPhone, iPad) using iOS, go to: Settings -> Privacy -> Location Services Be sure that Location Services is enabled. In the same screen, share your location for your browser (e.g., Safari Websites). The setting Allow location access must be set at Always.
For devices using Android, go to: Settings -> Location Be sure that the option is enabled.
I forgot my Username. How can I get a new one?
You can only access your username from the web site. In the logon window, click on Forgot Username, then simply enter the email address you used to register. You will receive an email containing your username.
I forgot my password. How can I get a new one?
In the logon window of the website only, click on Forgot Password, then simply enter your username and postal code. You will receive an email containing a temporary password that you can change after answering your secret question.
I withdrew funds from my Espacejeux account but they have still not been credited to my personal bank account. Is there need to be concerned?
Banking institutions can take between three to five business days to process transactions. For your peace of mind, keep the transaction confirmation email that was sent when you requested the withdrawal.
How can I deposit funds to my Espacejeux account?
You can deposit funds to your Espacejeux account from the standard web site, from the mobile site or from the Mise-o-jeu mobile application:
- Credit card or Visa Debit (except prepaid cards and corporate cards);
- Online bill payment– all you need to do is to add lotoquebec.com as a payee in your online personal banking profile;
- Interac online (from the web site only).
- Argent Web coupon
My credit card company charges me a cash advance fee when I make a deposit on my Espacejeux account. Why?
Cash advance fees and transaction fees are collected by your financial institution in accordance with its own policies and do not depend on Loto-Québec. Since policies differ from one institution to another, we suggest that you inquire about the fees directly with your financial institution.
I want to deposit funds to my Espacejeux account using the bill payment option. My bank’s online site is asking for the payee name and account number. Where can I find this information?
The supplier name (some banks use the expression “payee”) is Loto-Québec. You can find your account number in the Account Details section of the web site only.
How can I withdraw funds from my Espacejeux account?
On the web site only, enter your personal banking information and the amount to be withdrawn in the Withdrawals section. This amount will be paid to your bank account.
The bank account number I provided when I signed up has changed. What should I do?
To change your bank account number, please contact customer service.
How much money can I deposit to my Espacejeux account?
The minimum deposit is $20. If you wish to deposit less than $20, you can purchase an Argent Web coupon from a lottery retailer; they are sold in $10 blocks. The maximum deposit varies according to the weekly limit that you set. The weekly Argent Web coupon deposit limit is $350.
Can I play from my mobile phone?
From your mobile phone, you can get gaming information and make deposits with Visa Debit or credit cards. Sports betting allows you to bet real money with the Mise-o-jeu app and you can, as well, purchase some lotteries with the Lotteries app.
What are your payout rates?
The website lotoquebec.com provides the theoretical payout rates. Please refer to the rules of each game.
Where can I find historical information on my games?
Your game history is available in My Account, under Account History. You can access the description and details of your games during 13 months. Games history of Supercubes and Chain Reactors 100 are available for 30 days. After that, you can request Customer Service to provide you with all the information.
Security and Integrity
Can I count on lotoquebec.com to keep my personal and financial data confidential?
Loto-Québec takes care to respect your privacy and is committed to using the information you provide in compliance with its Policy on respecting and protecting personal information.
Why am I not receiving lotoquebec.com e-mails?
If you are an e-mail subscriber, it may be that e-mails from lotoquebec.com are being redirected to your spam mailbox. To avoid this, you can add the following addresses to your e-mail contact list: email@example.com and firstname.lastname@example.org. Also see your Espacejeux account to check if you entered your email address correctly.
My request to change my gaming limits does not seem to have been processed.
If you have decreased your playing time, deposit or spending limits, your request will take effect immediately. However, if you have increased your playing time or spending limits, the change will take effect 48 hours after your request is made. If you have raised your weekly deposit limit, the change will take effect after seven days.
I requested a timeout from gaming, but have changed my mind. Can I cancel my timeout request?
No, a gaming timeout request is irrevocable.
I barred myself access to lotoquebec.com, but have changed my mind. What can I do?
Self-exclusion requests are irrevocable.
I set a deposit limit, but the money was not deposited into my account. Why?
Setting a deposit limit does not constitute an automatic transfer request, but rather it is a means to establish the maximum amount that you can deposit to your Espacejeux account over a 7-day period (from Sunday to Saturday).